Internet Marketing & Business Strategy by Andrey Milyan
By Andrey Milyan
21 Sep 2009
When I first started in search engine marketing, it was a godsend for many small businesses (SMBs). It was cheap, fairly easy to implement and, to use the words of Thomas Friedman, the playing field was leveled. Although still a powerful channel today, I would like to suggest that the ability of SMBs to compete effectively online has significantly diminished.
In part, this is just the nature of the game. Once the big players saw profit-making potential online, it was just a matter of time before the small businesses were crowded out. As the industry matured, established industry leaders entered the space, along with new giants that have sprung up online, often making it prohibitively expensive for SMBs to compete in major fields like travel, real estate, etc.
Search engine marketing itself has become infinitely more complex. I can’t help but roll my eyes when Google starts pitching their AdWords or AdSense products to blogger moms. Even those business that once were able to hire a webmaster, to help them promote their business online, now either need to outsource their efforts to an agency or plan for an entire in-house team of search engine marketing professionals. Either option is too expensive for most SMBs.
By Andrey Milyan
17 Sep 2009Recently a small dental practice in Northern New Jersey that I work with has discovered that it doesn’t rank first for the doctor’s name on Google. Instead, a listing from a large directory of doctors takes up the coveted first spot. As if that wasn’t enough, that page also contains reviews from a few patients. Although all the reviews were in fact positive, the owners were shocked and disturbed. Their first knee-jerk reaction was to try to control the comments and they complained bitterly about the loss of control over their reputation online. If this scenario sounds painfully familiar, here are a few lessons on online reputation management to keep in the back of your mind.
Businesses from big to small seem to think that they somehow have control over their reputation, or at least they used to have it before the Internet came along. The truth of the matter is, reputation has always been controlled by the customer. Thus, it is important to view the Internet as an opportunity rather than a threat. Do you think people haven’t been talking about your products and/or services before the era of online reviews? Of course, they have. Granted, the comments were more isolated then but the only real different now is that you can monitor much of that conversation. That brings us to our next point.
By Andrey Milyan
16 Sep 2009Just like economists and financial analysts, search engine marketers like models, the simpler the better. And just like economists, marketers are often times led astray by these very models. From the very start the focus was on getting the searcher to click on your listing, visit your website and convert. Any tracking began with the keyword used and, hopefully, ended with a conversion (sale, download, newsletter sign-up, etc.). This ability to measure results gave advertisers unprecedented insight into their customers’ behavior.
Unfortunately, search marketers, and the advertisers they served, were living in a bubble. Although a very special advertising medium, search is certainly not the only one. Some keywords used are so specific that a searcher had to be exposed to a brand, a product or a service before getting to a search engine. Marketers also began to notice that the search volume would at times increase after a display or a TV ad campaign was launched. Clearly, different advertising channels were influencing each other, in what is known as the cross-channel effect, but in what way and to what extent?
Andrey Milyan
Greater New York City Area

Andrey Milyan is a seasoned search engine marketing professional with years of industry experience. He co-founded and served as the editor-in-chief of the first print publication in the search engine marketing industry — Search Marketing Standard. Andrey has extensive research, online/offline publishing and project management expertise. Currently, he works as a media coordinator at Reprise Media.